TheEarbudStore.com Shipping & Returns Policies

How Will My Order Be Shipped?

In order to bring you the cheapest and quickest shipping possible, we have partnered with USPS and Stamps.com. Within seconds of your order bein placed we already know what you have ordered. Here is how our shipping process breaks down:

1. Order arrives within 30 seconds.
2. One of our specialists  picks your order form our warehouse.
3. Your order is then packaged in the most affordable and safest packaging possible.
4. Your order is weighed and postage added directly from our warehouse.
5. Tracking information is forwarded to a customer service representative.
6. Your tracking information is then emailed directly to you via your email address.
7. USPS arrives to pick up your order, usually the same day (depending on when you order).

Having shipped thousands of packages, we have negotiated the best pricing for packaging supplies and postage possible. Our commitment is to get you your order as quickly as possible.

How Fast Is My Order Shipped?

Typically your order will arrive within 3-5 business days. It is important to note that Saturday and Sunday do not count as business days, thus if you order on Friday, you may receive your order on the following Friday. Please allow this full amount of time for you order to arrive prior to calling as our customer support staff is very busy. We also recommending using the tracking information provided to check your status directly with the USPS. After is leaves our warehouse, we have no more control in how fast it will get to you.

TheEarbudStore.com Return Policy

TheEarbudStore 45 day 100% Guarantee

All of our headphones carry a lifetime warranty from the manufacturer. If your product breaks, please contact the manufacturer directly and they will replace your headphones via their policy. Our partnership with them is strategic to help you get the most out of your investment. If for some reason within 45 days after purchasing your headphones, we will provide you with a complete refund. All you have to do is send us your headphones with a brief note letting us know why you decided to return your order. Note that a Return Identification Number (RIN) is required for all returns.

What Steps Do I Need to Follow To Get My Refund?

1. Contact our Customer Support department at sales@theearbudstore.com to receive an RIN.
2. Send your order back to us at the return address listed below
3. After we receive your returned order your refund will be issued within 48 hours.

You are responsible for shipping of the return. We will refund you the full purchase price minus shipping & handling and State Sales Tax where applicable.

Questions? Email us at sales@theearbudstore.com or contact us via the form on our contact page.

All returns should be shipped to:
TheEarbudStore.com
ATTN: Returns
137 E. Elliot #1706
Gilbert, AZ 85299